Effective Date: 01 January 2026

This Refund and Returns Policy applies to purchases made through www.ganesanpyrotech.com (the “Website”) operated by Ganesan Pyrotech (“we”, “our”, or “us”). Please read this policy carefully before placing an order.

By purchasing from our Website, you agree to the terms outlined below.

 

1. Nature of Products

Ganesan Pyrotech deals in fireworks and pyrotechnic products, which are classified as hazardous and regulated goods. Due to safety, legal, and regulatory reasons, returns and refunds are subject to strict conditions.

 

2. No Return Policy

We do not accept returns or exchanges once the products have been sold and delivered, except in cases where:

  • The product is damaged during transit, or
  • An incorrect product is delivered

All sales are considered final, subject to the exceptions mentioned above.

 

3. Damaged or Incorrect Products

If you receive a damaged product or a product different from what you ordered, you must:

  • Notify us within 24 hours of delivery
  • Provide clear photos or videos as proof of damage or incorrect items

Once verified, we will take appropriate action, which may include:

  • Replacement of the product, or
  • Refund (at our discretion)

Claims raised after 24 hours of delivery will not be accepted.

 

4. Refund Process

If a refund is approved:

  • Refunds will be processed to the original mode of payment
  • The refund amount will be credited within 7–10 business days, depending on your bank or payment provider

Please note:

  • Shipping charges (if any) are non-refundable
  • Partial refunds may be issued where applicable

 

5. Order Cancellation

a) Cancellation by Customer

Orders cannot be cancelled once they are confirmed and processed, due to the nature of the products.

b) Cancellation by Ganesan Pyrotech

We reserve the right to cancel an order under certain circumstances, including but not limited to:

  • Unavailability of products
  • Pricing or listing errors
  • Regulatory or legal restrictions
  • Suspected fraudulent activity

In such cases, a full refund will be issued to the original payment method.

 

6. Shipping Responsibility

Customers are responsible for providing accurate shipping details. We are not liable for:

  • Delays caused by incorrect address information
  • Delivery issues beyond our control
  • Non-delivery due to customer unavailability

 

7. Legal Compliance

Purchasers are responsible for ensuring that fireworks and pyrotechnic products are permitted in their area and are used in compliance with local laws and safety regulations.

We shall not be held responsible for any misuse of products or violation of applicable laws.

 

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

 

9. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

Ganesan Pyrotech
Website: www.ganesanpyrotech.com
Email: sales@ganesanpyrotech.com
Contact Numbers: 94883 79722 / 86828 79722